Web FTP Upload is back!
Some time over the past twelve days the FTP upload for these webpages came back up. Nice of them to tell me.
Oh no not again
Usenet News Server offline - gives a “480: Authentication Required”, but providing authentication info does not help.
Spoke to Alec B via support chat. He said “The newsgroups are going up and intermittently…. authentication is not the problem…. Access is just intermittent… The DNS is having a hard time keeping it’s resolution to the real server.“
Lost e-mails
An e-mailed death announcement from our church reached everyone except my wife and I (who had insightbb e-mail). I finally found out through my work e-mail.
Since I am the administrator of the church e-mail (yes, it’s a Yahoo Group) list I KNOW that we were on the list… the conclusion is that insight LOST these e-mails… and God knows how many others.
It’s back! Sort of (part 2)
Internet connection came back up.
Curiously, IP address has changed from 12.202.XXX.YYY to 74.130.AAA.BBB.
News server and Web page upload are still not available. Phone support is STILL offline. Used online “chat”. support. The person I spoke to was not much help - he said that those two issues were “Still a crisis”.
The Insight Vans of Doom
Insight Vans show up and start poking around in our neighbor’s back yard.
Over the years, I have learned that these vans are the harbingers of disaster; the presence of more than one of them in your neighborhood means that the system is about to go down.
I was not disappointed. Dialing 502-357-4400 yields a busy tone. It appears that even that insouciant “Not-in-service” recorded voice has gone home.
More of the same
Tried calling Morning, Lunchtime, Afternoon and Evening. “All circuits” are still “busy”
It’s back! Sort of (Part 1)
Broadband was back up but the Usenet newsgroup server (netnews.insightbb.com) was down.
Still cannot upload to Personal Web Pages.
“Help” pages were no help (reboot! Reboot! REBOOT!), and telephone support was an “All circuits are busy” message that persisted all day.
Lies, Damned lies and Customer Service
0130: I got through to Customer Service again. The gentleman I spoke with tried to play the “Scheduled maintenance” card, but I reminded him that Scheduled maintenance was not due to start until 2AM, and my connection had been down since 10PM. Under intense questioning he admitted that the maintenance had started early and faulty drivers had been installed on critical equipment. This sounded plausible. I gave up and went to bed.
0800: Internet connection is up.
2100: Power outage. Power was restored at around 8PM, but once again Insight Broadband was down and stayed down all evening. Your support number was also unavailable, chanting the “All circuits are busy” mantra.
May the Fourth be with you…
… as it sure is not with me. My internet connection went down today.
Earlier in the day I was unable to send e-mail (though I cound receive), and “Walid”, the technical support person to whom I spoke via live chat was not much help. That’s not his fault, that is the fault of whomever has Customer Service people performing Technical Support functions.
All Broadband functionality just went down. Scheduled maintenance was due to begin at 2AM - more than four hours away - so it couldn’t have been that. Looks like some bright spark decided to start work more than four hours early - and knocked the system offline across three states. Wasted over two hours trying to get Tech Supp to answer.
