Rumbled!

Like many of the Big-box electronic merchants, CompUSA sells a lot of goods with mail-in rebates, which allows them to advertise low prices while getting all their money and leaving the customer to jump- through hoops.

How do they make this work? By subcontracting the rebate fulfilment to firms who have a financial interest in denying as many rebates as posssible. Result: Disgruntled customers complained and took the retailer to court, where the judges were apparently not very impressed by their "it's not our problem" defense and ordered them to make things right.

Naturally, the lawyers make out like bandits.

Personally, I have not had any problem with them… but then I keep copies ot everything I send and track dates in a spreadsheet. Check out my guide to rebates for more information.

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