Lies, Damned lies and Customer Service

0130: I got through to Customer Service again. The gentleman I spoke with tried to play the “Scheduled maintenance” card, but I reminded him that Scheduled maintenance was not due to start until 2AM, and my connection had been down since 10PM. Under intense questioning he admitted that the maintenance had started early and faulty drivers had been installed on critical equipment. This sounded plausible. I gave up and went to bed.

0800: Internet connection is up.

2100: Power outage. Power was restored at around 8PM, but once again Insight Broadband was down and stayed down all evening. Your support number was also unavailable, chanting the “All circuits are busy” mantra.

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