Lies, Damned lies and Customer Service

0130: I got through to Customer Service again. The gentleman I spoke with tried to play the “Scheduled maintenance” card, but I reminded him that Scheduled maintenance was not due to start until 2AM, and my connection had been down since 10PM. Under intense questioning he admitted that the maintenance had started early and faulty drivers had been installed on critical equipment. This sounded plausible. I gave up and went to bed.

0800: Internet connection is up.

2100: Power outage. Power was restored at around 8PM, but once again Insight Broadband was down and stayed down all evening. Your support number was also unavailable, chanting the “All circuits are busy” mantra.

Post a comment or leave a trackback: Trackback URL.

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: