I was booking a flight to London (that’s “London, England” if you failed Geography). KLM were offering a decent fare, and have an excellent reputation.
The website is perhaps the best I’ve seen; the “three-day matrix” is a brilliant piece of design.
After filling in all the necessary information I finally ended up here.
After checking the box and confirming the booking I was rather surprised to get this.
That’s right, folks… the price had gone up by $123.
I tried again, same result.
I refreshed the browser and started again, same result.
I tried again with different flights, same result.
I tried again with a different browser… same result.
I tried calling KLM’s Customer Service. They put me through to the web team. We were cut off after ten seconds. I didn’t bother after that.
So.. I’ll send a link to their Customer Service Dept and we’ll see what they have to say about this, if anything. Methinks KLM have some explaining to do.