A few weeks ago, I ordered a box of 40 Duracell AA batteries from one of those deal-a-day sites.
The order was places on 10/21; it shipped ten days later, and reached my mailbox nine days after that.
While I was expecting 40 batteries, it actually contained 42, but only 36 were Duracells — the other six were “GP Alkaline” (AKA cheapo eBay Chinese) Brand.
I then tested them with my trusty (Craftsman 82140) Digital Voltmeter
- 29 batteries tested good (>1.4V) Including all of the GP batts.
- 10 Batteries tested “Poor” (1.0-1.4V)
- 3 Tested “Dead” (<1.0V)
I went to the site and sent them a message explaining what happened. To my surprise, they replied within 24 hours, saying that they would refund my month and send me another box of batteries. The refund came through a few days later. The box of batteries arrived today.
From the humblest Hot Dog Stand to the biggest Multinational Corporation, all businesses experience problems; things go wrong. I suspect that, like many deal-a-day sites, Bedeals are drop-shippers; they don’t actually stock the items that they sell, which leaves even more room for errors.
Either of their remedies – refund or replacement – would have been enough. Together they are enough to transform a would-be critic into a fan.
They have my highest recommendations. Not because nothing went wrong, but because when it did, they knew how to turn a disaster into a triumph.