How to go Bankrupt

My mother is spending a month with us. She flew in last Saturday… and her arms are still tired. Since our local “International” airport… well… isn’t, her flight came in through Miami.

The two-leg flight was so exhausting that she asked me to change the flight so that she gets a few days in Miami to rest up.

I spoke to the airline. They wanted to charge me a $150 change fee, along with the extra cost of the internal flight to Miami, total: $300.

I than asked if I could arrange a flight to Miami with another airline and cancel the first leg of the trip. They wanted $150 for this.

Wait a minute… I am offering to give them a seat on an internal flight that they get to sell again, and they want to charge me for the privilege?

You betcha; they gave me some guff about the internal flight being a “feeder” flight (translation: a seat on a flight that nobody wants), and they actually had the gall to state that the direct London-to Miami return flight costs more than the two-leg London-Miami-Louisville-Miami-London flight.

Huh?

Anyway, there was no changing their minds; even though I am actually giving them something and aking for nothing in return the $150 “change fee” is set in stone.

Sheesh, what a way to run a business. With an attitude like that, it’s a wonder that they haven’t gone bankrupt.

The airline? American.

Advertisements
Post a comment or leave a trackback: Trackback URL.

Comments

  • Wizard Prang  On January 4, 2012 at 3:24 PM

    I called them several times. Every time the amount to change the flight was different, every time they had to put me on hold while they “talk to the fare desk” (apparently they are not allowed to make simple decisions anymore), and every time they wanted me to pay $150 to give them back a flight that they could sell to someone else. As Spiderman would say, “Sheesh!”

Leave a Reply

Please log in using one of these methods to post your comment:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: